1. Information We Collect
1.1 Information We Collect and Receive. In order for you to use our Site and Products, we need to collect and process certain types of information. Depending on your use of our Site and Products, this may include:
- Information you provide to us by completing forms on our website: For example, your name, contact, and address information, and any other information you may provide in the forms on our website;
- Information you provide to us by contacting us: Any personal information you may provide to us when you email or call us, such as name, phone number, employer, and any other details you provide in your communications. ReconRobotics may also request your contact information for the purposes of having someone contact you for additional information, or in response to your request for information from us;
- Transaction information when you purchase products or request services from us: For example, if you make purchases with your credit card, we use your credit card information for shipping, billing, and credit card validation purposes;
Information about the ways people visit and interact with our Site, such as traffic analytics, geolocation information, and other statistics; and
- Information about your activity on our Sites, including your device information (such as your IP address, the type of device or browser you use, and your actions on the website).
1.2 Information from Children. ReconRobotics does not knowingly solicit or collect any personal information from anyone under 13 years of age, and children under 13 are not permitted to register for or use our Site, include by subscribing to receive information from ReconRobotics. Parents can contact our customer service department to access, change, or delete the personal information that has been submitted by a child. If we become aware that a child under the age of 13 has provided us with personal information, we will delete it.
2. How We Use Information
ReconRobotics may use the personal information we collect for the following purposes:
- To deliver our Products;
- To provide our support services;
- To process any financial transactions you make;
- To keep your information secure, and to be able to verify your identity and contact information;
- To alert you about product updates, special offers, updated information and other news and services from ReconRobotics; and
- To contact you in response to sign up forms or requests such as when you subscribe to our newsletter, request a demonstration, or if you complete a form through our website.
3. How Information May Be Shared
ReconRobotics will never sell or rent any of your personal information, and we will never share your personal information publicly without your consent. However, we may share your information with certain trusted third-party services to help us provide, improve, promote, or protect our Products. For example, we may partner with other companies to process your payments or store your data to support delivery of our Products. Whenever we share data with third-party services, we require that they use your information only for the purposes we’ve authorized, and that they protect your personal information at least to the same standards we do.
We also reserve the right to disclose personal information when it is reasonably necessary to conduct our business, protect ReconRobotics’s legal rights and property, and to comply with the law or law enforcement. Otherwise, your personal information is never shared with any individual or other organization.
4. Protection of your Personal Information
We take the security of your personal information seriously, and follow industry-standard practices to protect the data we collect and process. ReconRobotics has therefore put in place commercially reasonable physical, electronic, and managerial procedures to safeguard and secure the personal information that ReconRobotics collects. Access to personal information will be restricted to our authorized personnel who require the information in order to perform their duties properly. In addition, access will be limited to only that information that is strictly necessary for the performance of those duties.
Remember, the safety and security of your information also depends on you. No method of transmission over the internet or electronic storage is completely secure, so ReconRobotics cannot guarantee its absolute security.
5. Data Transfers
6. European Union Residents
Data protection law in Europe requires a “lawful basis” for collecting and retaining personal information from residents of the European Economic Area. Our lawful bases include:
7. Email Notifications
We try to keep email communications to a minimum, and give you the ability to opt in to any marketing communications we send. For example, we may send you email relating to the goods or services we provide. You may also elect to receive certain marketing email communications, in accordance with your preferences, and from which you may opt out at any time. You can always correct your information or opt out of receiving email information or mobile device notifications from ReconRobotics, other than communications informing you of the completion of a purchase, by sending us an email at [email protected] stating your request. If we have sent you a promotional email or mobile device notification, you may send us a return email or mobile device communication asking to be omitted from future email or mobile device distributions. This opt out does not apply to information provided to ReconRobotics as a result of a product purchase, product service experience, or other transactions.
We will hold your personal information on our systems for as long as is necessary to perform the relevant processing activity for that information, or as long as is set out in any relevant contract you hold with us. This is a case by case determination that depends on things like the nature of the data, why it is collected, why it is processed, and any relevant legal or operational retention needs. For example, we may retain your data for as long as you maintain an account on our Site so that we may process and deliver your orders. We may also be legally required to hold some types of information to fulfil our statutory obligations. We review our retention periods for personal information on a regular basis. When the relevant processing activity has been completed, we may destroy your data, or alternatively anonymize the data in such a way that you are not personally identifiable, either directly or indirectly.
9. Control of your Information
Users or website visitors residing in certain countries, such as the EU, are afforded certain rights regarding their personal information. Except where an exception or exemption applies, these rights may include the ability to access, correct, and/or request deletion of your personal information. While these rights are not globally applicable, our customers are entitled to access the personal information that we hold about them. You can ensure that your personal information is accurate, complete, and up to date by contacting us through the email address below regarding any errors or updates affecting the personal information that we may hold.
You may also send us an email at [email protected] to request access to, correct, or delete any personal information that we hold about you. To protect your privacy and security, ReconRobotics may take reasonable steps to verify your identity before granting access to, correcting, or deleting data. We will generally respond to your request for information within thirty days, unless, for reasons beyond our control, a longer response time is necessary, in which case, you will be advised accordingly. Please note that we may retain certain information as required by law or as necessary for our legitimate business purposes.
10. Questions, Comments, or Complaints
ReconRobotics strives to satisfy our customers’ and visitors’ privacy concerns. However, if you have contacted ReconRobotics about your issue and are still unhappy with our response, and if you are also a resident of the European Economic Area, subject to applicable law, you may also have the right to object to ReconRobotics’s use of your personal information, and to lodge a complaint with your local data protection authority. More information is available here.